We take your privacy seriously here at the fortress. Below you'll find everything about how we handle your info.
Last Updated: October 28, 2025
Hey there, thanks for stopping by our privacy page.
Look, we get it - nobody actually enjoys reading through privacy policies. But here's the thing: at Titan Veil Fortress, we're pretty serious about keeping your personal stuff private. Whether you're booking a mountain view suite, scheduling a spa day, or just browsing what we've got going on, we want you to know exactly what happens with your information.
This policy covers everything we do with your data when you interact with our website, make reservations, stay with us, or even just shoot us an email. We've tried to keep the legal jargon to a minimum, but there are some places where we gotta be specific for compliance reasons.
Bottom line? We collect what we need to give you an amazing experience in the Rockies, we don't sell your info to random companies, and you've got control over your data. Simple as that.
When you book a room or reach out to us, we'll need some basics:
Like most websites these days, we grab some technical stuff:
During your visit, we might collect additional details like room preferences, services you use (spa treatments, dining reservations, adventure bookings), and feedback you share. This helps us personalize your experience and remember what you liked for next time.
We're not just collecting data for kicks - here's what we actually do with it:
Pretty obvious one - we need your details to book your room, confirm your spa appointments, and handle payments. Can't really run a hotel without this stuff.
We'll send you booking confirmations, pre-arrival info, and any updates about your stay. If you've opted in, we might also send occasional emails about special offers or events happening at the fortress.
We look at how guests use our services to figure out what's working and what needs tweaking. Maybe everyone loves the hot springs at sunset, or perhaps we need better signage to the spa - that kinda thing.
Sometimes we're required by Canadian law to keep certain records. Tax stuff, mostly. We don't love paperwork either, but it's part of running a legitimate business.
We monitor for fraudulent activity and keep our systems secure. If something looks fishy with a booking, we might reach out to verify it's actually you.
Let's be straight - we don't sell your information. Period.
However, running a luxury mountain retreat means working with some trusted partners. Here's who might see your data and why:
All these partners are bound by strict confidentiality agreements. They can only use your info for the specific services they're providing to us, nothing else.
In rare cases, we might need to disclose information if required by Canadian law, court orders, or government authorities. We'll always verify the legitimacy of such requests and only share what's absolutely necessary.
Cookies aren't just the chocolate chip kind from our restaurant - they're also little files that help our website work better.
These keep the site running - things like remembering what's in your booking cart or keeping you logged in. Can't really turn these off without breaking stuff.
Help us understand which pages people visit most, where they're getting stuck, that sort of thing. All anonymous data, no personal identification.
Remember your choices like language settings or whether you prefer the room list or grid view. Makes your browsing smoother.
Track whether our ads are working and show you relevant content. You can totally opt out of these if you're not into targeted marketing.
Most browsers let you control cookies through their settings. Just heads up - blocking all cookies might make some parts of our site wonky or unusable.
Pro tip: Check your browser's help section for specific instructions on managing cookies.
Your data, your rules. Here's what you can do:
Want to know what data we have on you? Just ask. We'll send you a copy of everything we're storing.
If something's wrong or outdated, let us know and we'll fix it. Simple as that.
Want us to erase your info? We can do that, unless we're legally required to keep certain records (like tax documents). We'll let you know if that's the case.
If you're not cool with how we're using your data for something specific (like marketing), you can object and we'll stop.
Need your data in a format you can use elsewhere? We'll provide it in a common, readable format.
Every marketing email has an unsubscribe link at the bottom. One click and you're out. We won't take it personally.
To exercise any of these rights: Email us at reservations@titanveilfortress.info or call (403) 555-8742. We'll respond within 30 days, usually way faster.
We take security pretty seriously up here in the mountains. Your data is protected with:
All data transmitted to and from our site is encrypted
Hosted in certified data centers with physical security
Only authorized staff can access personal information
Look, no system is 100% hack-proof - anyone who tells you otherwise is lying. But we're constantly updating our security measures and monitoring for any suspicious activity. If there's ever a data breach affecting your information, we'll notify you immediately and tell you what steps we're taking.
While we love having families visit the fortress, our website and services aren't specifically designed for kids under 13. We don't knowingly collect personal information from children.
If you're a parent or guardian and you think your kid has given us their information, please reach out right away at reservations@titanveilfortress.info. We'll delete it promptly.
When families book with us, all reservations and communications should go through an adult. Any information about minors in your party (like ages for activity planning or dietary needs) should be provided by the parent or legal guardian making the booking.
We genuinely want to be transparent about how we handle your information. If anything in this policy is unclear, or if you've got concerns about your privacy, don't hesitate to reach out.